Frequently Asked Questions

• Exclusive Current Season Collections: At Secrets Luxury, each garment and accessory in the current season collections has been carefully selected to reflect the latest trends and styles in luxury fashion.
• The Best of the Most Renowned Luxury Brands: We are proud to bring you the best of the world's most renowned luxury brands. From iconic garments to high-quality accessories, each item in our collection is a statement of style and elegance.
• Personalized Shopping Experience: Unlike other sites, at Secrets Luxury we strive to provide you with a unique and personalized shopping experience through our great customer support to help you with any queries or recommendations you may need.
• Customer Service: We are available every day to help you with any queries or style recommendations you may need, via WhatsApp, Phone, Instagram, Email, Facebook. Choose the one you prefer.
• Discounts and News: Subscribe to our newsletter to access exclusive discounts and stay up to date with the latest news. Do it now by leaving your WhatsApp number or email! You will receive privileged information and special discounts more quickly if you subscribe through WhatsApp, becoming a VIP.
• Authenticity Guarantee: We are an official point of sale. 100% original products from official manufacturers and authorized distributors.
• Free Shipping & Returns: Enjoy free shipping and returns on all your orders. We want your shopping experience to be risk-free and completely satisfying.

Shop luxury fashion with the best and exclusive benefits of Secrets Luxury!

You do not need to create an account to place an order, but we recommend that you do so. By creating an account, you will enjoy the following benefits after placing an order:

• Track the status of your order
• Save your data so you don't have to write it down in your next orders
• Save items to your wish list
• Check order history

To place an order, simply add the desired product(s) to your cart and proceed to checkout. You will need to fill in the delivery address, choose the carrier and make the payment.

After completing your purchase, you will receive a confirmation email with all the details of your order. You can also check the status of your order in your customer account, which will give you access to up-to-date information about its processing and shipping.

We are here to help you if you encounter any problems during the purchasing process. To do so, please contact Customer Service HERE and we will respond as soon as possible.

Secrets Luxury has a fast and efficient customer service team, available from 10:00 to 21:00 hours from Monday to Saturday to guarantee a fast and efficient response.

Whenever you need us, we are just a click away at:

• WhatsApp: send us a message here
• Call: +34 692 950 305
• Email: info@secretsluxury.com
• Instagram
• TikTok
• Facebook

In any of the cases listed below, please contact Customer Service HERE and we will resolve the situation as soon as possible.

• If you have just placed your order and have not yet received email confirmation that it has been shipped, you can cancel or change the products you have ordered.
• If you have received the order confirmation email, we will not be able to cancel it. However, once the order has been received, you will be able to exchange or return it.

If you have made a mistake in the delivery address, and regardless of whether your order is in transit or not, it will always be possible to change the address .

You can check the status of your order in the "My Account" tab, but you will also be notified by email and/or text message of any changes to the status of your order. If you have made your purchase as a guest and would like to know the status of your order, please contact Customer Service HERE

Yes, it is possible. Follow these steps:

1. In the "Shipping address" field, enter the address where you want to receive your order.
2. Next, continue to the payment method and click on the option "Use a different billing address".
3. In the fields below, enter the details of the company to which you want your order to be billed.

You can also do the opposite, if you want the purchase to be billed personally, but sent to your company or another address.

The invoice will be sent with your order. If you wish to receive the invoice electronically, go to "My Account" and download it.

If your order is for a gift for someone else, you can request, by leaving a message stating that it is for a gift in the order notes, located in the shopping cart, before finalizing the purchase, telling us that the order is sent without the invoice inside. In this case, the invoice will be sent later by email or will also be available in your customer account.

In addition, it is possible to add a personalized message inside the package, along with the clothing. To do so, simply leave the message in the order notes as well.

Please note that when requesting a personalized message or invoice-free shipping, we recommend that you contact our customer service to reconfirm your request by clicking HERE. This way, we can ensure that all your preferences are properly addressed.

At the time of purchase, before confirming and finalizing the order, you can add your tax identification number in the payment process.

We are here to make the purchasing process as convenient and personalized as possible for you.

Currently, it can be purchased online in all countries of the European Union.

Spain (Peninsula):

• FREE SHIPPING in 24/48H for orders over 50€.
• €5 charge for orders equal to or less than €50.
• NACEX tracking shipments - EXPRESS DELIVERY

Balearic Islands, Canary Islands, Ceuta, Melilla and international to EU countries:

• FREE SHIPPING for orders over €100.
• €10 shipping costs for orders equal to or less than €100.
• Delivery may take 2-5 business days.
• Tracked shipments CORREOS - EXPRESS DELIVERY

Once you place and confirm your order, it will take between 24/48 business hours depending on the destination city for delivery in Spain (Peninsula) through the courier company NACEX, and between 2-5 days for orders outside the Peninsula or international (depending on location) through the courier company CORREOS.

Yes, you can do this if you have created an account. Within your account, you will be able to check the status of your order by clicking on "Shipping Status". You will also receive email updates on the shipping status of your order, from the time it leaves the warehouse to its final delivery.

If you do not have an account, we recommend that you contact our customer service for up-to-date information on the status of your order. To do so, click HERE and we will respond as soon as possible.

Yes, during checkout you have the option to enter a different shipping address than the one you entered when you registered. If you require your order to be delivered to an alternative address, simply select the "Different Shipping Address" option during checkout. You will be able to enter the new shipping address details and complete your purchase.

We understand that there are situations where you want to send an order directly to someone else or a specific location, and we are here to make that possible. We want to make sure that your order is delivered to the location you want, based on your preferences.

Import taxes, duties, and related customs fees may be levied once your order reaches its final destination, and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

In case you receive a damaged package, we recommend that you follow these steps:

• Upon receipt of the package, carefully check the condition of the outside of the package. If you notice any visible damage, write a note on the carrier's delivery note indicating that the package is damaged.
• Take a photo of the damaged package before opening it, as photos can be useful as evidence if you need to file a claim with the shipping agency.
• Once you have completed the steps above and received your order, carefully open the damaged package. Check the condition of the products inside and, if any are damaged, take photos of them.

Please contact our Customer Service immediately, detailing the situation and sending photos of the damaged package and damaged products, if applicable. Our team will analyze the situation and provide the appropriate solution, which may include replacing the damaged items.

We offer FREE returns or exchanges for the first 30 days from shipping confirmation. If more than 30 days have passed since shipping confirmation, unfortunately we cannot offer you a refund or exchange.

Purchases made during the Christmas season between December 1, 2024 and January 5, 2025 can be exchanged or returned until January 31, 2025, as long as the items are in new condition, with no signs of use.

To return or exchange your item, contact us through any of our contact methods: info@secretsluxury.com, +34 692950305 or send a WhatsApp HERE.

Just let us know and we will tell you the Nacex transport agency closest to you where you can leave the package. Forget the hassle of having to print labels or having to wait all day for a courier to pick up the package! Let us take care of it.

Items must be in their original condition, without any signs of use, must contain all their tags and be in the same condition as when you received them.

Intimate products such as underwear, gift cards cannot be returned.

The exchange process may take between 3 and 7 business days and the return process may take up to 10 business days due to the processing time for the refund of the amount depending on the payment method used for the purchase.

We only sell items in perfect condition, so if you ever receive an item that is not in perfect condition, please contact us HERE. After scheduling the collection, the official brand will be notified and will assess the defect. After validation and decision by the brand, we will replace the item or refund it to you within 10 days at no additional cost to you.

If you occasionally receive an item that you did not order, follow the same process as outlined in the previous paragraph.

We offer several payment options for your convenience. You can pay for your purchases using the method you prefer:

• Credit card: We accept Visa, Visa Electron, Mastercard and American Express.
• Cash on delivery: Available exclusively in mainland Spain.
• Klarna: Option to pay by invoice or in instalments (available in some countries).
• Bank transfer
• Bizum
• Paypal: You can pay using your Paypal account.
• Apple Pay: You can use Apple Pay for fast, secure payments.

With Klarna, you have the option to split your purchase into 3 equal, INTEREST-FREE payments for purchases over €35. Each instalment will be automatically charged to the credit or debit card you provide during checkout. The first instalment will be charged when Secrets Luxury confirms your order, and instalments 2 and 3 will be scheduled 30 and 60 days after the first charge, respectively.

Klarna offers you a flexible payment method, allowing you to enjoy your purchases immediately and pay later.

To use Klarna, you will need to provide some personal contact and order details so that Klarna can perform a credit assessment. You can track scheduled payments in the Klarna app. For general information about Klarna and country-specific terms of use, please visit klarna.com/uk/ or Klarna's privacy policy.

We will process your personal data in accordance with applicable data protection law as set out in Klarna's privacy policy. You can also view our privacy policy HERE

If you have any further questions about using Klarna or need further assistance, please feel free to contact our customer service team. We are here to help!

If you want to place an order using a gift card or discount code, please follow these steps:

1. Once you have added all the items you wish to purchase to your shopping cart, proceed to checkout.
2. At the time of purchase you will have a field to enter your code.

GIFT CARD:

• The main purpose of a gift card is to offer someone a card loaded with money to be able to purchase items from our online store.
• The gift card contains a code that can be used for purchases several times up to the limit.
• A gift card cannot be used in conjunction with a discount code.
• The gift card is valid for 12 months from the date of payment.

DISCOUNT CODE:

• A discount code is a code that offers you a percentage discount on the final value of your purchase.
• A discount code has an expiration date, which is announced in each campaign.
• You can only use one discount code per purchase.
• A discount code cannot be used in conjunction with a gift card.
• The discount code must be entered without errors: it must respect upper and lower case letters, as well as spacing and digits.

If you want to buy a gift card you can do it HERE

At Secrets Luxury we guarantee maximum online security. We use a server certificate and the SSL protocol to protect your data and ensure secure transmissions. Your privacy is essential and you can consult our Privacy Policy for more information.

We are committed to providing you with a safe and secure shopping experience. If you have any questions about payment methods or need additional assistance, please contact our customer service team. We are here to help!

At Secrets Luxury , we are privileged to be an official point of sale authorized by the most prestigious brands and manufacturers in the world of fashion. All our products are purchased directly through the brands themselves or authorized distributors , thus guaranteeing the authenticity of each item we offer.

Our dedication to authenticity is not only reflected in the careful selection of our products, but also in the rigorous quality controls to which we subject each garment. In our physical and online stores , any item can be verified through an expert check or directly by the brand , thus ensuring that our customers receive only original products.

We are absolutely against any kind of counterfeiting or replica , as these practices not only harm our company, but also the image and reputation of the brands we represent. Every purchase at Secrets Luxury is a guarantee of quality and authenticity , backed by our direct relationship with the most renowned luxury brands.

Reject imitations and replicas . If you have any doubts about the authenticity of a product or know of physical or online sites that sell counterfeit items, we invite you to contact us anonymously through our form here on the contact page. We are committed to taking action and reporting these cases to the affected brands.

At Secrets Luxury , your trust is our priority . Shop with complete peace of mind , knowing that each item is 100% original and backed by the brands you love. Enjoy the shopping experience with the security you deserve!

Yes, you can. Sign in or create an account to add the items you like the most to your wishlist. Your favourite products will be saved and you can refer to them whenever you want. This way, you will have easy access to the items you are interested in and you can keep track of them before you decide to buy them.

Take advantage of this feature to organize and collect all the items you are interested in. We are here to help you find the perfect products for your style and preferences.

Your satisfaction is important to us, and we will do our best to help you get the product you want. Contact us HERE.

If you have any doubts about what your ideal size is, don't worry! We have a Size Guide to help you. You can check our Size Guide here .

In this guide you will find detailed information and guidance to help you choose the right size.

We are committed to making sure you find the perfect size for you to ensure your comfort and satisfaction with our products. If you have any further questions or need help choosing your size, please feel free to contact us HERE OUR TEAM WILL HELP YOU!

Each item of clothing requires specific care. When you receive the item, you can consult the label inside, which contains instructions on how to wash and care for that particular item of clothing.

It is important that you follow the washing instructions indicated, as this will help preserve the quality, colour and shape of your garments for longer.

If you have any specific questions about the care of a particular garment, please do not hesitate to contact us HERE We are here to help you keep your clothes looking nice and in good condition.

Of course! We are located in Sanlúcar de Barrameda (Cádiz) and Granada, you can check the address of our physical stores. We look forward to your visit!

However, we understand the importance of trying on clothes before purchasing. That's why we offer a free return policy if the item doesn't fit you or doesn't meet your expectations. The return process is fast, free and hassle-free.

We want to ensure your satisfaction with our garments, even without the possibility of trying them on in person. If you have questions about the size or fabric of a garment, our customer service team is at your disposal to provide you with all the necessary information and help you choose the best product. To contact customer service, click HERE

Yes, we offer special benefits to subscribers of our newsletter via WhatsApp or email. When you subscribe, you will receive a welcome code that you can use on your first purchase. In addition, throughout the year, we offer discount codes at specific times, such as Black Friday, which are sent via WhatsApp and email. Don't miss the opportunity to take advantage of these exclusive promotions!

In addition, our customer service team contacts our customers via WhatsApp to offer special gifts or benefits to the best customers. To be eligible for these surprises, it is important that you have been in contact with us via WhatsApp.

Don't miss out on all these benefits! Subscribe to our newsletter and stay tuned for our promotions and special communications. We are always here to give you the best experience as a Secrets Luxury customer.

Through WhatsApp you will have maximum VIP priority in communication with us since it is the fastest method to inform you and communicate with us!

Our newsletter is an email or WhatsApp message that keeps you up to date with exclusive offers, discount codes, information about the arrival of new products and special promotions. If you want to subscribe to our newsletter and not miss any news, look for the tab that says “Subscribe to our newsletter” and enter your email address or WhatsApp number.

By subscribing to our newsletter, you will gain access to exclusive benefits, stay up to date with the latest trends and receive the best offers directly. Don't worry, we respect your privacy and will never share your email or phone number with third parties.

Join our community and enjoy all the benefits of our newsletter. Stay connected and enjoy a unique experience with Secrets Luxury!